Privacy Policy.

01. Introduction

Welcome to PROMOX. We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how PROMOX LLC, operating under the PROMOX brand (“PROMOX”, “we”, “us” or “our”), collects, uses, discloses and protects personal information in connection with our website and related business communications.

This Policy applies to visitors of our website, individuals who contact us with business inquiries, and representatives of prospective or existing clients.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required for particular processing activities, we will seek it separately.

02. Information We Collect

Depending on how you interact with PROMOX, we may collect the following categories of information.

Information You Provide

• Your name, email address and other contact information.
• Company name, website address, industry and business details.
• Information about your marketing goals, project requirements and requested services.
• Messages, correspondence and other information you voluntarily share with us.

Technical Information

When you visit our website, certain technical information may be processed automatically by our hosting infrastructure and website systems.

• IP address.
• Browser type, device type and operating system.
• Requested pages, access dates and approximate timestamps.
• Referring URLs and technical request information.
• Diagnostic and security-related information.

Cookies and Analytics Data

We use Google Analytics 4 (GA4) to understand how visitors interact with our website.

Depending on the configuration of our analytics tools and your consent preferences, GA4 may process information such as pages visited, session activity, approximate geographic location, device characteristics and website interactions.

This information helps us evaluate website performance, identify usability improvements and better understand how visitors discover and navigate our content.

More information about cookies and analytics is provided in Section 06.

03. How We Use Information

We may use personal information for the following purposes:

• Responding to messages, inquiries and requests for marketing services.
• Understanding prospective clients’ business needs and project requirements.
• Preparing proposals and communicating about potential cooperation.
• Providing and administering our services where a business relationship exists.
• Operating, maintaining and securing our website.
• Identifying technical issues and improving website usability.
• Measuring website traffic, visitor engagement and website performance through Google Analytics 4 (GA4), subject to applicable consent requirements.
• Understanding which website pages and content are useful to visitors and identifying opportunities for improvement.
• Complying with applicable legal obligations.

We do not treat acceptance of this Privacy Policy as automatic consent to receive promotional emails.

04. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, the basis will depend on the particular activity.

• Legitimate interests: operating our website, protecting its security and responding to relevant business inquiries, where these interests are not overridden by your rights.
• Contractual necessity: taking requested steps before entering into a contract or performing an agreement with you.
• Legal obligations: processing information where necessary to comply with applicable laws.
• Consent: processing that requires your permission, such as certain non-essential cookies, analytics technologies or optional marketing communications.

Where processing is based on consent, you may withdraw that consent in accordance with applicable law.

05. Sharing of Personal Information

We do not sell personal information as part of our ordinary business operations.

We may share information with trusted service providers where reasonably necessary to operate our website, perform website analytics and communicate with clients.

Depending on the services involved, these providers may include:

• Website hosting and infrastructure providers.
• Business email and communication providers.
• Website maintenance and technical support providers.
• Google, as the provider of Google Analytics 4 (GA4), for website traffic measurement and usage analytics.
• Security and technical service providers where necessary for website operation and protection.

These service providers may process relevant information in accordance with their service terms, applicable data protection requirements and their respective roles.

Information may also be disclosed where required by applicable law, legal process or a valid request from a competent authority.

We seek to limit such disclosures to information reasonably necessary for the relevant purpose.

06. Cookies and Similar Technologies

Cookies are small files that websites may store on your device to support functionality, remember preferences and measure website usage.

Essential Cookies

Our website may use essential cookies or similar technologies required for website functionality, security and technical operations.

Google Analytics 4 (GA4)

We use Google Analytics 4 (GA4), a web analytics service provided by Google, to help measure website traffic, visitor interactions and overall website performance.

Depending on its configuration, GA4 may use cookies such as _ga and _ga_* to distinguish browsers and maintain information about website sessions.

Analytics information may include page views, engagement events, approximate geographic information, device characteristics and related website usage data.

We use this information to understand how visitors interact with our website, evaluate content performance and identify opportunities to improve usability.

Cookie Consent and Controls

Where required by applicable law, non-essential analytics cookies will be used only in accordance with the applicable consent requirements.

You may manage or delete cookies using your browser settings. Disabling certain cookies may affect the functionality of some website features.

Additional information about the technologies used on this website is available in our Cookie Policy.

07. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

Such measures may include appropriate access controls, secure communications, software maintenance and security practices relevant to the systems we use.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

08. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by applicable law.

Relevant considerations may include the nature of the information, the purpose for which it was collected, ongoing business relationships and applicable legal or recordkeeping obligations.

Analytics information collected through Google Analytics 4 is subject to the retention settings configured for our GA4 property and Google’s applicable data handling rules.

When information is no longer needed, we take appropriate steps to delete, anonymize or otherwise securely manage it.

09. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in applicable circumstances.
• Object to or request restriction of certain processing activities.
• Request data portability where applicable.
• Withdraw consent where consent is the legal basis for processing.
• Submit a complaint to a relevant supervisory authority where that right applies.

To exercise a privacy right or ask a question about your information, please contact us at contact@promox.io.

We may need to verify your identity before responding to certain requests. Some requests may be subject to legal exceptions.

10. International Data Transfers

Depending on where our business operations and service providers are located, personal information may be processed outside your country of residence.

This may include processing by international technology providers, including Google in connection with Google Analytics 4.

Where international transfers are subject to specific legal requirements, we seek to apply the protections required by applicable law.

11. Third-Party Websites and Policy Updates

External Links

Our website may include links to external websites and services that are not operated by PROMOX.

We do not control their privacy practices. We encourage you to review the privacy policies of external websites before providing personal information.

Policy Changes

We may update this Privacy Policy to reflect changes in our website, business practices, technologies or applicable legal requirements.

The updated version will be published on this page with a revised “Last updated” date. Where additional notice is legally required, we will provide it.

12. Contact Us

If you have questions about this Privacy Policy, our handling of personal information or the exercise of your privacy rights, please contact us.